Policies at ORClothing
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Shipping and Delivery
What You Need to Know
Shipping
ORclothing offers free worldwide shipping by partnering with the local post in your country to complete deliveries.
​
​
Tracking
Please, look for the tracking link in your confirmation e-mail to track your package. Orders placed late on Fridays, Holidays or during the weekend, will be processed by our shipper on the next business day.
​
​
Duties and Taxes
​
Please note, all international packages may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. Please check your local customs website for more information.
​
Processing Time
​
Orders placed will normally ship on the next business day, this excludes Saturdays, Sundays and Holidays.
​
Possible Delays
​
We do our best to ensure the timely delivery of all orders. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Our Return Policy
Everything You Need to Know
We follow a 14-day return policy during which the buyer must inform ORclothing that they would like to return an item.
Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.
A small number of heavily discounted items may be marked FINAL SALE or CLEARANCE SALE, in which case they are not eligible for refund, exchange, or store credit.
ORclothing does not cover the cost of returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking. Please retain record of your tracking number so that you are able to monitor the progress of the return as it is in route back to us.
CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
SHOES - Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
SWIMWEAR, LINGERIE and UNDERWEAR - Please try on over underwear for sanitary reasons. Do not remove protective slip.
TOPS AND DRESSES - Please be careful of makeup or deodorant rubbing off on the garment.
​
REFUNDS
​
Returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
Warranty at ORclothing
Our Policy
ORclothing carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis.
Many products do wear out or develop holes with regular wear-and-tear over time. ORclothing guarantees all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs.
DAMAGED ITEMS
​
ORclothing also provides a return/refund policy for any damaged or defective items as long as any claims are placed within the agreed upon 5 days of the item being received.
If you receive an item that is damaged, please contact customer service immediately.